Introduction to E-Tracking: 24-Hour Customs Clearance Monitoring

The Thai Customs Department’s E-Tracking system has been developed to facilitate entrepreneurs, importers, exporters, and the general public. It allows users to monitor the status of their customs clearance online 24 hours a day, reducing the time and administrative steps previously required when enquiring directly with officials.

Core Services Available

The system provides comprehensive coverage of the import-export process through the following services:

• Declaration Status Tracking: Check the real-time status of import or export declarations (e.g., whether goods are released, duty is paid, or if the process is pending).
• Manifest & Vessel/Aircraft Reports: Verify cargo manifest data and reports for vessels or aircraft.
• Goods Transition Control List: Track the movement and transfer of goods from ports or customs border posts.
• Financial Services (e-Bill & e-Payment):
  • Review and print official receipts (Form Kor.Sor.Kor. 123).
  • Enquire about customs fee payment history.
  • Track tax refunds and money transfers.
• e-Tax Incentives: Access and verify records regarding various tax incentive schemes.
• Customs Registration: Check the registration status of operators or entities with the Customs Department.
• Postal Parcel Tracking: Monitor the status of international postal items.

How to Access the Service

To utilise these services, please follow the steps below:

A. Prerequisites: Applicants must be individuals or legal entities already registered in the Customs Registration system with the Thai Customs Department.

B. Registration Process:

1. Visit the Website: Go to https://e-tracking.customs.go.th
2. Select Registration: Click on the “Registration” menu.
3. Provide Details:
   • Enter your 13-digit Tax Identification Number (TIN).
   • Enter the Laser ID found on the back of your Thai ID card (for individuals or authorised directors).
   • Submit further details, such as an email address and mobile number, to receive your password.
4. Identity Verification: The system will send a password or a verification link to your registered email.
5. Log In: Once you have received your credentials, you may log in to the system to access all services immediately.

Additional Guidance: Please note that certain functions, such as printing official receipts, are restricted to registered directors or authorised signatories only. Users must verify their identity using their ID number and mobile phone before documents can be printed.